General

Business Hours and Service Levels
Normal-priority technical support is available weekdays from 8:30 AM - 5:00 PM, Pacific Standard Time, excluding holidays. We respond to e-mail support requ...
Thu, 26 Nov, 2015 at 2:37 PM
Effective Support Requests
When escalating to the Multapplied support team, please provide as much detail as possible. This will help us investigate and resolve the issue quickly. If y...
Thu, 9 Oct, 2014 at 2:25 PM
Support Agent Authorization
When we receive a support request, we first verify that the person making the request has been authorized to make requests for the partner. An agent is auth...
Thu, 26 Nov, 2015 at 2:36 PM