Normal-priority technical support is available weekdays from 8:30 AM - 5:00 PM, Pacific Standard Time, excluding holidays. We respond to e-mail support requests within 30 minutes.
For high-priority support, call our phone number at any time. We provide 24x7 support for management server and node outages and severe performance problems.
Do not use e-mail for high-priority support requests. E-mail requests are processed only during business hours. Phone calls are preferred for high-priority incidents even during business hours.