Business Hours and Service Levels
Normal-priority technical support is available weekdays from 8:30 AM - 5:00 PM, Pacific Standard Time, excluding holidays. We respond to e-mail support requ...
Thu, 26 Nov, 2015 at 2:37 PM
Effective Support Requests
When escalating to the Turnium support team, please provide as much detail as possible. This will help us investigate and resolve the issue quickly. If you ...
Tue, 15 Feb, 2022 at 10:03 AM
Support Agent Authorization
When we receive a support request, we first verify that the person making the request has been authorized to make requests for the partner. An agent is auth...
Tue, 15 Feb, 2022 at 10:03 AM