When we receive a support request, we first verify that the person making the request has been authorized to make requests for the partner. An agent is authorized in either of the following cases:
- If the agent has a record in Multapplied Networks' CRM database
- If the agent has a user account on the partner's management server
Since having an account on the partner's management server is sufficient authorization to make support requests, the partner does not need to contact us to authorize new employees working with Bonded Internet. An administrator only needs to give the new employee an account on the partner's management server.
To revoke the authorization of an agent to make support requests, an administrator for the partner must contact us with the name of the agent being revoked.
To see a list of partner contacts currently in our CRM database, please e-mail technical support.